Closing Date 2026-06-26 Job Title: Technical Trainer (Wastewater OCC) Employment Type: Permanent Hours: 37 hours per week Salary: From £36,100 per annum depending on skills & experience Location: Durrington, Worthing (5 days a week) The Operational Control Centre (OCC) Technical Trainer plays a critical role in the ongoing development and capability building of wastewater Controllers following their initial onboarding at Southern Water. You will be responsible for delivering consistent, high-quality technical training and development aligned with individual career progression, while championing Southern Water’s core value of Always Improving. This role is key to building a highly capable, confident, and consistent Operational Control Centre team. You will directly contribute to improving performance, developing talent, and driving Southern Water’s ambition to be an industry-leading centre of excellence. Key Responsibilities: Design, implement, and manage tailored development plans aligned to individual needs. Ensure all employees operate consistently against established processes, training frameworks, and technical standards. Lead the continued development of OCC waste controllers post-induction, acting as the primary technical trainer to ensure they are supported in applying their skills in a safe, structured environment and building the confidence and competence required to work independently Identify capability gaps, risks, and areas of limitation within the OCC, working in partnership with the OCC Waste Leadership Team to design and implement targeted training interventions to address them. Use insights from audits, performance data, and root cause analysis to drive focused training and improvement actions. Record, monitor, and report training outcomes to the OCC Waste Leadership Team using agreed metrics to ensure traceability and continuous review. Promote and embed Southern Water’s values across the OCC, fostering a culture of learning, accountability, and continuous improvement. Collaborate closely with the Continuous Improvement and Training teams to challenge performance, raise standards, and proactively identify and implement opportunities for continuous improvement across the control centre, supporting the ambition of becoming a centre of excellence. What you’ll bring to the role: To be successful in this role, you will be a confident and engaging communicator with a passion for making a difference by delivering high-quality, relevant training tailored to your audience. A relevant Level 3 qualification (or equivalent), such as AET or Business Coaching Strong knowledge of the wastewater industry Experience working within a control centre, operations, or scheduling environment A solid understanding of different learning styles and the ability to adapt approaches accordingly Proven experience delivering training, coaching, or teaching (both 1:1 and group settings) Strong coaching and feedback skills, with the ability to support effective development conversations Experience creating and delivering technical training materials Excellent communication, presentation, and organisational skills Strong time management and prioritisation capabilities Experience establishing effective feedback loops to drive performance improvement Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation. “Your potential matters more than a perfect checklist. If this role excites you and you believe you can make an impact, we want to hear from you! Skills can be learned—passion, drive, and fresh perspectives are what truly set candidates apart. Don’t hesitate—take the leap and apply!” If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com- Introduce Yourself) Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre‑employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation. Our purpose is big. Our impact is huge. And we know that every single one of us has the power, through our actions, to positively change society and the environment for good. It’s why careers with us have real meaning. Because, if you’re driven and ambitious, we can offer you huge opportunities for personal growth, professional development and constant innovation. Forever evolving. Forever focused on doing the right thing, we empower and encourage everyone to play to their strengths and to help us shape a fair and positive future for all. We believe in Water for Life. If you do too, Dive Right In. Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
