Closing Date 2026-07-03 Job Title: Standpipe Hire Contract Manager Location: Flexible across the region (Hybrid working) Contract Type: 12 Month FTC Hours: 37 Salary: From £38,400 depending on skills and experience About the role: As a Standpipe Hire Contract Manager, you will be responsible for contract management of the Standpipe Hire Contract service, including day to day management of all related activities, SLI performance, monthly reporting and daily authorisation of certain standpipe activities. This role is currently based in Chatham, Kent but can be positioned in any part of the region. What you will be responsible for: Contract Management of the Standpipe Hire Contract service Day to day management of the activities delivered through the service agreement SLI performance management and regular monitoring Monthly reporting - circulate reports to senior management team and the wider business Authorisation of standpipe hire under the terms and conditions of the hire agreements set out with Service Partner Provide financial monitoring and reporting - liaise with Miscellaneous Income and Financial business partners Organise and undertake regular contractual meetings - record outcomes, circulate minutes to senior management team Provide year end reporting of water usage for Ofwat annual report to include internal and external volumetric water usage Liaise with the Commercial and Procurement team to ensure contract compliance is met and any change controls are progressed as required Manage the successful delivery of Standpipe Hire Service, providing support and assistance to effectively deal with any risks or issues. Ensure that the Guaranteed Standard levels for appointments and customer services are achieved and ensure that assistance is provide in relation to any stakeholder investigations of such level failures. Taking ownership and leading liaison meetings with third parties, identified as being in contravention of The Water Industry Act 1991 and/or The Water Supply (Water Fittings) Regulations 1999. Change and Innovation: To effectively and efficiently manage the Standpipe Hire Service Partner, as to maximise authorised standpipe hire growth, revenue income, to ensure the provision of unbilled volumes of water for the annual June Return. Creation and promotion of new processes to provide improved stakeholder and customer service. What you’ll bring to the role: Essential A full, UK driving licence and access to a vehicle Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation "We understand that great talent comes in many forms. If this role excites you and you share our commitment to delivering sustainable solutions for our communities, please apply—even if your experience doesn’t perfectly match every requirement. We’ll support your growth and development." If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com- Introduce Yourself) Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre‑employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation. Our purpose is big. Our impact is huge. And we know that every single one of us has the power, through our actions, to positively change society and the environment for good. It’s why careers with us have real meaning. Because, if you’re driven and ambitious, we can offer you huge opportunities for personal growth, professional development and constant innovation. Forever evolving. Forever focused on doing the right thing, we empower and encourage everyone to play to their strengths and to help us shape a fair and positive future for all. We believe in Water for Life. If you do too, Dive Right In. Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
