Closing Date 2026-07-02 Job Title: Smart Data Analyst Location: Durrington, Worthing - Hybrid Contract Type: Permanent Hours: 37 Salary: Up to £37k based on skills and experience About the role: The Smart Metering Analyst is responsible for supporting the delivery of Southern Water’s smart metering programme through the provision of accurate, timely, and insightful performance and management information. The role contributes to a key strategic initiative aimed at reducing water abstraction, minimising environmental and carbon impacts, and improving operational efficiency. By enabling improved visibility of water usage and system performance, the analyst supports enhanced customer engagement, more effective leakage identification, and continuous improvement in customer experience. What you will be responsible for: Reporting to the Metering Assurance Lead, the Smart Metering Analyst works closely with the Smart Operations Centre (SOC) and the Alternative Metering Service (AMS) provider to analyse and interpret data across the end-to-end metering journey. The role is responsible for collating data from multiple sources, assessing performance against key performance indicators (KPIs), targets, and regulatory requirements, and identifying trends, risks, and areas for improvement. A core aspect of the role involves producing clear and effective data visualisations and reports that provide stakeholders with meaningful insights into programme performance and support informed decision-making. The Smart Metering Analyst is also accountable for ensuring that all reporting outputs meet internal standards and external regulatory requirements. This includes delivering performance reports within agreed service levels, supporting submissions to external bodies such as MOSL, Water UK, and Ofwat, and maintaining the accuracy and integrity of reported data. Through ongoing analysis and continuous improvement of reporting processes, the role helps ensure that the smart metering programme operates efficiently, meets its objectives, and delivers measurable benefits to both the organisation and its customers. Reporting: Deliver timely, fit‑for‑purpose performance reporting within agreed SLAs, continuously improving efficiency. Data Analysis: Collate, analyse, and interpret data from multiple sources to report performance against KPIs, targets, and regulatory requirements. Data Visualisation: Produce clear and effective visualisations to provide end‑to‑end visibility of programme performance. Stakeholder Support: Provide accurate performance information to support decision‑making, including submissions to external stakeholders such as MOSL, WaterUK, and Ofwat. Regulatory Reporting: Ensure accurate and timely data collation to meet regulatory reporting obligations. What you’ll bring to the role: Knowledge of performance reporting and management information within complex programmes. Understanding of data sources, data quality, and validation principles. Knowledge of reporting and visualisation tools and how they support decision‑making. Awareness of regulatory reporting requirements and compliance in a regulated environment. Essential Experience in data, analytics, business analysis, or a related field. Experience in performance reporting or data analysis within a complex organisation. Strong working knowledge of Excel and reporting/visualisation tools. Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation “Your potential matters more than a perfect checklist. If this role excites you and you believe you can make an impact, we want to hear from you! Skills can be learned—passion, drive, and fresh perspectives are what truly set candidates apart. Don’t hesitate—take the leap and apply!” If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com- Introduce Yourself) Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre‑employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation. Our purpose is big. Our impact is huge. And we know that every single one of us has the power, through our actions, to positively change society and the environment for good. It’s why careers with us have real meaning. Because, if you’re driven and ambitious, we can offer you huge opportunities for personal growth, professional development and constant innovation. Forever evolving. Forever focused on doing the right thing, we empower and encourage everyone to play to their strengths and to help us shape a fair and positive future for all. We believe in Water for Life. If you do too, Dive Right In. Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
